Analytics
The analytics page aggregates transaction data of your merchant by time range and presents charts from the perspectives of amount, provider, time of day, and dimension. Menu path: Dashboard → Analytics.
The statistics definitions are the same as the admin panel's Analytics; the differences are that the data is scoped to your merchant, and the ranking chart ranks dimensions rather than merchants. The page only presents aggregates — for individual transactions, go to Payment Orders.
Time Range
Switch at the top of the page: Today / Yesterday / Last 7 days (default) / Last 30 days / This month / custom date range.
Preset definitions: "Last 7 days" counts back 7 days including today; "This month" runs from the 1st of the month to today.
Metric Cards
Six metric cards at the top, each with a period-over-period change (compared with the previous period of the same length; when the previous period is 0 and the current one has data, "New" is shown instead of a fabricated percentage):
| Metric | Definition |
|---|---|
| Total transaction amount | Sum of successful transaction amounts in the range (CNY) |
| Transaction count | Number of successful transactions in the range |
| Average order value | Transaction amount ÷ transaction count |
| Payment success rate | Successful transactions ÷ total transactions |
| Refund amount | Sum of refund amounts in the range (CNY) |
| Refund rate | Refund amount ÷ transaction amount |
Chart Guide
| Chart | What to look at |
|---|---|
| Transaction trend | Daily line chart; switch between three measures: transaction amount / transaction count / average order value |
| Pay provider share | Share of transaction amount per pay provider; spot structural shifts across providers |
| Provider transaction volume | Bar chart of transaction count per provider; read together with the share chart to check whether "volume and amount" match |
| Provider success rate | Horizontal bar chart of the payment success rate per provider, x-axis fixed at 0–100%; a provider that is clearly low needs investigation |
| Hourly distribution | Transaction count per hour of the day (daily average over the range days); use it to schedule campaigns and staffing |
| Per-order amount ranges | Count distribution across amount ranges; tells whether your customers are small-amount-high-frequency or large-amount-low-frequency |
| Refund trend | Daily refund amount trend; read together with the refund rate to watch after-sales pressure |
| Amount ranking by dimension | Transaction amount ranking switchable across three dimensions: channel merchant / app / store (the dimensional breakdown of your own merchant) |
Example investigation path
When the provider success rate chart shows one provider clearly below the others, check in order: whether that provider's channel merchant has been disabled, whether the channel routing hits the wrong channel merchant, and whether the payment interface logs in Order Management show concentrated errors.
Related Links
- Merchant Workbench: daily overview blocks
- Payment Orders: individual order query and handling
- Order Management: entry point with payment interface logs