Data Analytics
The analytics page serves operational decision-making: it aggregates transaction data by time range and presents charts from the dimensions of amount, provider, time of day, and merchant. Menu path: Dashboard → Analytics.
The page is aggregation and display only, with no export or drill-down; for single-order details go to Payment Order Management.
Time Range
Switch at the top of the page: Today / Yesterday / Last 7 days (default) / Last 30 days / This month / Custom date range.
Preset definitions: "Last 7 days" counts back 7 days including today; "This month" runs from the 1st of the current month to today. Choosing "Custom" opens a date-range picker and is mutually exclusive with the presets.
Metric Cards
Six metric cards at the top of the page, each with a period-over-period change (compared with the preceding period of equal length; shows "New" when the previous period is 0 and the current one has data):
| Metric | Definition |
|---|---|
| Total transaction amount | Sum of successful transaction amounts in the range (CNY) |
| Transaction count | Number of successful transactions in the range |
| Average order value | Successful amount ÷ successful count |
| Payment success rate | Successful count ÷ total count |
| Refund amount | Sum of refund amounts in the range (CNY) |
| Refund rate | Refund amount ÷ successful amount |
Reading the Charts
| Chart | What to look for |
|---|---|
| Transaction trend | Daily line chart; switch between three measures — amount / count / average order value — to read the business trajectory |
| Pay provider share | Share of successful transaction amount by pay provider (WeChat / Alipay / UnionPay ...); spot changes in the provider mix |
| Provider transaction volume | Bar chart of successful transaction count per provider; read together with the share chart to check whether volume and amount match |
| Provider success rate | Horizontal bar chart of payment success rate per provider, x-axis fixed at 0~100%; providers with clearly lower success rates need investigation (expired keys, channel outages, and routing misconfiguration all show up here) |
| Hourly distribution | Transaction count per hour over 24 hours (daily average across the range days); use it to schedule marketing campaigns and staffing |
| Per-payment amount ranges | Count distribution across amount ranges; tells whether your customers are many small payments or few large ones |
| Refund trend | Daily refund amount trend; read together with the refund rate to gauge after-sales pressure |
| Merchant amount ranking | Top 10 merchants by transaction amount, with count and share; head dependency at a glance |
Troubleshooting example
When the payment success rate of one provider drops clearly below the others, check in order: whether that provider's channel merchants have been disabled, whether channel routing is hitting the wrong channel merchant, and whether errors for that provider cluster in the Open API logs.
Related Links
- Operations Workspace: the daily at-a-glance blocks
- Payment Order Management: single-order query and handling
- Logs and Monitoring: detailed investigation of API call errors