Merchant Users
Merchant users are the sign-in accounts of your merchant (distinct from platform operator accounts): create separate accounts for cashiers, finance staff, and store managers and grant permissions by role — each one signs in to the merchant panel and sees only the menus within their duties. Menu path: Merchant Center → Basic Management → Merchant Users.
Account rules mirror the admin panel's User Management; roles belong to the merchant panel role set and do not interoperate with admin panel roles.
Add User
Form fields: name, account, password (leave empty to auto-generate an initial password, shown once on the result page), and role (single-select, bound at creation).
Choosing the role at creation avoids a new account seeing an empty menu after signing in — this is the main difference from the admin panel flow of "create the account first, assign the role later".
Daily Operations
| Operation | Description |
|---|---|
| Query | Filter by name, account, and status; the list has an identity column (merchant administrators show a gold tag, regular users show the role name) |
| Edit | Change the name; the email can only be changed by the user themself through the binding flow in the Personal Center |
| Assign role | Single-select role; the dropdown only lists the role set you are allowed to assign |
| Reset password | Generates a new initial password, shown once on the result page; relay it to the user and have them change it as soon as possible |
| Ban / unlock | A banned account immediately cannot sign in; locks triggered by consecutive wrong password attempts can also be unlocked here |
Merchant administrator protection
The merchant administrator role is fixed and cannot be changed, and administrator accounts cannot be banned (a ban would leave the merchant unmanaged — the page blocks it directly). To change the administrator, create the new account first, complete the handover, and then deal with the old account.
Where Roles Come From
Merchant panel roles are preset and authorized on the admin panel (the role-menu system is maintained there); the merchant panel can only assign roles already opened to you to sub-accounts. When you need a new role or want to adjust a role's menu scope, contact the platform operators.
Related Links
- User Management (admin panel): the full account system and password policy
- Personal Center: change your own password, bind an email, enable two-factor authentication